Frequently Asked Questions

  • What is a National Police Check?

    A National Police Check (NPC), now known as a Nationally Coordinated Criminal History Check (NCCHC) is a document that lists an individual’s disclosable court outcomes and pending charges sourced from the databases of all Australian police jurisdictions. Certain convictions, such as spent or juvenile convictions, may not be disclosed on a NPC in accordance with the legislation of the various police jurisdictions.

    National Police Checks may also be referred to as:
    • Nationally Coordinated Criminal History Check (NCCHC)
    • National Police History Check (NPHC)
    • National Criminal History Check
    • National Criminal Record
    • National Criminal Record Check
    • State Police Check (no longer available) 

  • Is Checked Australia authorised to provide me with a National Police Check?

    National Police Checks can only be conducted by an ACIC Accredited Agency. Not just any company or organisation may conduct police checks, with extensive security and compliance requirements that must be achieved and maintained.

    Checked Australia ( is duly accredited by ACIC, under its legal trading entity (Epic Growth Pty Ltd) to provide these services. You can find our accreditation details by looking for Epic Growth Pty Ltd t/as Checked Australia ( listed on the Official ACIC Government website available here: List of Accredited Brokers Organisation.

  • Is this check from different from the one at a local police station?

    There is no difference in the legitimacy of the results provided in the National Police Check you receive from Checked Australia, compared with the National Police Certificate issued from the local police station. Although the information is presented in a different format and titled differently, the results are retrieved from the same central goverment system.

    There is however a large difference in the speed, efficiency and delivery when you use Checked Australia. These are the areas in which Checked Australia will save you considerable cost, time and effort.

  • Where is the National Police Check accepted vs National Police Certificate?

    In some instances, an organisation will only accept a certificate issued by the State-Police agencies (an example being for IVF Applications in Victoria). Given this, the National Police Check issued by us, is the most common type requested, which can be delivered much faster than the same process through State-Based police agencies, and in most circumstances applicable for the same purposes. IVF and Immigration applications are not valid purposes for our National Police Check - and you must apply through State or Federal Police. If you are not sure, you may get in touch with us to confirm the validity of your application purpose.

  • How is Checked Australia different?

    Checked Australia offer a smart, efficient and secure online service, allowing you to organise screening and verification checks (including National Police Checks) without ever having to leave the comfort of your home. Our unique system means you may receive your completed check results in as little as an hour and allows you to email, print or share a unique and secure link to your results.

  • What is the process for getting a National Police Check?

    Checked Australia will facilitate the following process on your behalf and will liaise with ACIC where required:

    1. Informed Consent and Required Identification
    Our first action is to gain consent from the individual that is being checked. In addition to this we will request, and verify the requested identity documents to meet the minimum standards.

    2. Check submission and processing
    A National Police Check request will be submitted with the details you provide. Once submitted, an automatic search is conducted against a central index (National database) which contains the names of Persons of Interest (POI) who are known to Police. The Police Agency will then draw on relevant Police information to determine whether the details are a match to the POI. If the Police confirm that your details are a match, they will then undertake vetting of any relevant Police History Information (PHI) held in their systems, to determine what will be released as part of the NPC result. The Police agency also takes into account the category and purpose of the check to determine the type and amount of information that is released.

    3. Release of results and verification
    The result of a National Police Check will then be provided to Checked Australia and be made available to you immediately. If you have any questions or concerns regarding the results of your NPC, you will need to contact us where we will then liaise with ACIC or assist you to liase with the Police Agencies in certain situations of dispute.

  • How long does it take to process a National Police Check?

    The majority of our National Police Checks are processed, with the results returned within 1 hour to 1 business day, assuming the correct information is provided to us in the first instance.

    In saying that, approximately 34% of all National Police Checks ordered within Australia are referred for manual processing. If this occurs, your result may take from 1 – 15 business days (sometimes more), to be returned. Please take in to account that neither you or Checked Australia can predict if your check will be referred and as such, we suggest you place your order at least 10 business days before you require your result.

  • How long are Checked Australia National Police Checks valid for?

    National Police Checks (NPC) are ‘point in time’ checks and are current as of the date of issue. A National Police Check has no period of validity; it is up to employers and organisations discretion to determine the period of time for which they will accept a NPC.

  • What is included in a National Police Check certificate?

    A National Police Check involves identifying and releasing any Police history information held about an individual, from all Australian States and Territories. The results will indicate either:
    • No Disclosable Court Outcomes (NDCO) - to indicate that there is no Police History Information that is held or that can be released
    • Disclosable Court Outcomes (DCO) - to indicate that Police History Information exists that can be released. The Police History Information may include:
    o Charges
    o Court convictions – including any penalty or sentence
    o Findings of guilt with no conviction
    o Court appearances
    o Good behaviour bonds or other court orders
    o Pending matters awaiting court hearing
    o Traffic offences

    The Police History Information which is disclosed in the results is determined by each Police Agency, based on Spent Conviction Legislation and Information Release Policies. The purpose of the National Police Check and any other relevant legislation also determines what information can be released.

  • How do I dispute my results if I believe they are incorrect?

    If you believe that the results of your National Police Check are incorrect, please contact us to discuss lodging a dispute. You contact us by either phone on 1300 266 021 or by email at [email protected]

    We will need to clarify the results and discuss the reason for you lodging a dispute. Once we have discussed the results, you will need to send us a clear email explaining what you believe is incorrect.

    You will also need to provide as much information regarding the dispute as possible. Any additional information will help the dispute move quickly and smoothly. We will lodge a dispute form on your behalf to the Australian Criminal Intelligence Commission (ACIC). The ACIC will investigate the dispute.

    Once the dispute has been accepted, we will keep in regular touch with the ACIC regarding the progress, and we will contact you when an outcome is reached.

    Please note, lodging a dispute does not guarantee that an outcome will be amended, however a further investigation into the results will be conducted.

  • Will interstate convictions appear on my certificate?

    A National Police Check will display all releasable court outcomes from all states and territories of Australia, based on respective policies/legislation. 

  • Why do you need to know if I will be working with vulnerable people or children? 

    This information is required by the relevant police authorities to ensure the appropriate spent convictions regime is applied. If there are any convictions recorded, this information may be relevant to determining whether or not those convictions are disclosable on this check result.

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As an ACIC accredited agency, Checked Australia (Epic Growth Pty Ltd) provides safe, secure & fast Australian police checks. 


Hear from a few happy customers

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"I'll be using you guys for the rest of my team"

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