Frequently Asked Questions

  • What is a National Police Check?

    A National Police Check (NPC) is a document that lists an individual’s disclosable court outcomes and pending payments sourced from the databases of all Australian police jurisdictions. Certain convictions, such as spent or juvenile convictions, may not be disclosed on a NPC in accordance with the legislation of the various police jurisdictions.

    National Police Checks may also be referred to as:
    • National Police History Check (NPHC)
    • National Criminal History Check
    • National Criminal Record
    • National Criminal Record Check
    • State Police Check (no longer available) 

  • Is Checked Australia authorised to provide me with a National Police Check?

    National Police Checks can be conducted by a ACIC Accredited Agency. Not just any organisation can become ACIC Accredited, there is a list of criteria, including company legitimacy and security requirement that must be met. Checked is one of these ACIC Accredited agencies.

  • Is this check different from the one I can get from my local police or post office?

    In short, no. There is no difference in the Police Check document you receive from Checked Australia, your local police station or the post office as we all use the ACIC system to obtain this information.

    There is however, a difference in the speed, efficiency and security of the service you receive and the way your police check is delivered to you. These are the areas in which Checked Australia stand head and shoulders above the rest.

  • How is Checked Australia different?

    Checked Australia offer a smart, efficient and secure online service, allowing you to organise screening and verification checks (including National Police Checks) without ever having to leave the comfort of your home. Our unique system means you may receive your completed check results in as little as an hour and allows you to email, print or share a unique and secure link to your results.

  • What is the process for getting a National Police Check?

    Checked Australia will facilitate the following process on your behalf and will liaise with ACIC where required:

    1. Informed Consent and 100 points of Identification
    Our first action is to gain consent from the individual that is being checked. In addition to this we (or one of our corporate clients) will view 100 points of identification.

    2. Check submission and processing
    A National Police Check request will be submitted with the details you provide. Once submitted, an automatic search is conducted against a central index (National database) which contains the names of Persons of Interest (POI) who are known to Police. The Police Agency will then draw on relevant Police information to determine whether the details are a match to the POI. If the Police confirm that your details are a match, they will then undertake vetting of any relevant Police History Information (PHI) held in their systems, to determine what will be released as part of the NPC result. The Police agency also takes into account the category and purpose of the check to determine the type and amount of information that is released.

    3. Release of results and verification
    The result of a National Police Check will then be provided to Checked Australia and be made available to you immediately. If you have any questions or concerns regarding the results of your NPC, you will need to contact us where we will then liaise with ACIC and potentially the Police Agencies on your behalf.

  • How long does it take to process a National Police Check?

    The majority of our National Police Checks are processed, with the results returned within 1 hour.

    In saying that, approximately 34% of all National Police Checks ordered within Australia are referred for manual processing. If this occurs, your result may take from 1 – 15 business days (sometimes more), to be returned. Please take in to account that neither you or Checked Australia can predict if your check will be referred and as such, we suggest you place your order at least 10 business days before you require your result.

  • How long are Checked Australia National Police Checks valid for?

    National Police Checks (NPC) are ‘point in time’ checks and are current as of the date of issue. A National Police Check has no period of validity; it is up to employers and organisations discretion to determine the period of time for which they will accept a NPC.

  • What is included in a National Police Check certificate?

    A National Police Check involves identifying and releasing any Police history information held about an individual, from all Australian States and Territories. The results will indicate either:
    • No Disclosable Court Outcomes (NDCO) - to indicate that there is no Police History Information that is held or that can be released
    • Disclosable Court Outcomes (DCO) - to indicate that Police History Information exists that can be released. The Police History Information may include:
    o Charges
    o Court convictions – including any penalty or sentence
    o Findings of guilt with no conviction
    o Court appearances
    o Good behaviour bonds or other court orders
    o Pending matters awaiting court hearing
    o Traffic offences

    The Police History Information which is disclosed in the results is determined by each Police Agency, based on Spent Conviction Legislation and Information Release Policies. The purpose of the National Police Check and any other relevant legislation also determines what information can be released.

  • Will interstate convictions appear on my certificate?

    A National Police Check will display all releasable court outcomes from all states and territories of Australia, based on respective policies/legislation. 

  • Why do you need to know if I will be working with vulnerable people or children? 

    This information is required by the relevant police authorities to ensure the appropriate spent convictions regime is applied. If there are any convictions recorded, this information may be relevant to determining whether or not those convictions are disclosable on this check result.

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As one of only a few ACIC accredited agencies, Checked provides the fastest police checks within the industry. 


Hear from a few happy customers

Testimonial 1 low res

"Thank you so so much for your help!"

I really appreciated your constant updates on my check. They have just told me I can start my job tomorrow now. Have a great week and thank you once again

Ryan L
Police Check for contract work with NBN Co
Testimonial 3 low res

"I thought it was going to be a hassle"

Thank you so much for helping me get the required stuff together and the quick response for the police check.

Kathy H
Police Check for Employment in Nursing
Testimonial 5 low res

"I'll be using you guys for the rest of my team"

The amount of forms I've needed to fill out for this AFSL licence have been crazy. I'm glad you guys made this part easy and straightforward, thanks again.

Jason C
Police Check for Financial Advisor Licence

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